CasinoAndFriends is an online casino that is considered safe and fair under Malta’s EU license. We have also had many good experiences and can give the all-clear. In this test report we have recorded our experience.
Our experience at a glance
CasinoAndFriends is one of the good online casinos in our eyes. We have had good experiences as far as possible. Many good games from software vendors like Microgaming, Netent and Merkur are represented. That already speaks for the online provider. Slots, card games, roulette and live games determine the image in the casino. Variety is provided for there. However, you won’t find a sports betting area, as it is usual with some other casino providers and competitors.
Whether the online casino is serious, we can answer with yes. There is a secure gambling license, so the provider is regulated and controlled by the authorities. In addition one can be sure that the well-known and popular software manufacturers would not cooperate guaranteed with the offerer, if this would be as unseriös known.
CasinoAndFriends in the check: Fraud or respectable?
The topic fraud is in the on-line Gaming world the topic par excellence. It is understandable, because there were already some black sheep in this area. Therefore, many customers ask questions about this topic again and again. Should customers keep their hands off the gaming provider? We can give the all-clear. Because the provider is considered serious and fair. It is placed on the license of Malta. This license is very popular and known for seriousness. If you play in the online casino, you can’t do anything wrong. By the controls the offerer is always examined. If it would come to irregularities there, this would notice rather fast. A provider like Netent or Microgaming would also not work with any online casino that rips off. Ultimately, the software manufacturers are also responsible for the online casino. If the gambling provider turns out to be frivolous, this would in principle also put the software manufacturers in a bad light. No manufacturer can afford that.
The offer at a glance
In the following we will take a closer look at all components of the offer of CasinoAndFriends.
Slot machine offer
In CasinoAndFriends there is a large selection of slot machines for customers. These are also called as slots and usually dominate in online casinos. There are Slots in enormous variety. So that is also with the offerer. It was not so easy to find out with which software producer the online casino cooperates. As a rule, there is always an indication of the software manufacturer in the lower area. But we could not find that in the online casino of Casino and friends. But as we have seen, there are games from Microgaming, Merkur, Williams Interactive and 2×2 Gaming. WMS (Williams Interactive) slots include Zeus III slot machines and Merkur slots such as Magic Mirror Deluxe II and Vampires. Mega Moolah and Legends of Africa come from Microgamings. Wolfheart is a game of 2 x 2 gaming. Netent Slots are among others the games Fairytale Legends and Jungle Spirit. The provider also offers jackpot games. Among others, there are the jackpot games Mega Moolah and Mega Fortune.
Card and table games
CasinoAndFriends offers its customers a small area with card and table games. There are different Black Jack variants like European and American BlackJack. Baccarat and Casino War is also represented. Roulette may not be missing likewise. The most important Roulette variants French, American and European can be played. Surely one could wish oneself still some further plays in this range. But the creators have unfortunately only provided the small area. In principle it is sufficient. There are however also players, who would like to play still some other Casino plays.
Video Poker belongs likewise to the play program in on-line Casino. These include Caribbean Poker, Casino Hold’em, Let Them Ride and Pai Gow Poker. Craps rounds the play offer off. Somewhat strange is the distribution. The Poker plays one does not find under the Poker category before, but under the map and table plays. Generally a somewhat clear organization would be desirable.
Middle Meanwhile it is in such a way that there is a range with genuine Croupiers in many on-line Casinos. Live plays are offered also in the Casino. There are also all important plays represented, which the customers can wish themselves. One can play in on-line Casino with genuine Dealern the plays Baccarat, Roulette and Black Jack. Additionally there is the Gold Live Casino Extreme Gaming. In this area, customers can also let off steam and enjoy playing with real dealers. The live plays represent without doubt to the conventional offers a good alternation.
Bonus for new customers
A welcome bonus belongs to the many different on-line Casinos. The offerers can be indented again and again new actions, in order to win the customers for itself. It can be times free plays. Or it is granted bonus money. Sometimes the customers profit also from a combined package. Also CasinoAndFriends convince with an exciting package. There is a bonus of up to 100 euro.
The welcome offer at CasinoAndFriends is small, but still interesting. There is for new customers a 100 per cent bonus. Up to 100 euro are possible as bonus money. To note is that there is from the offerer only a small bonus amount on the first deposit. From the offerer one could wish oneself a somewhat more generous package. But which things must the customers actually exactly consider, if they would like to claim the bonus package?
Principally it is in such a way that the customers with the bonus package certain defaults and regulations must keep. There are certain sales conditions that have to be met. The granted bonus amount of the Deposit Bonus must be played through a total of 30 times. The play through period is 30 days. The customers therefore have a whole month to unlock the casino bonus. If the goal is not reached, the bonus expires.
There are also other bonus actions in the online casino. The offer of the day is worth mentioning. But that is always a surprise. Sometimes there are free spins and sometimes there is bonus money. In the on-line Casino the customers must be able to be surprised in principle. There is also a VIP lounge. Who is in the VIP lounge, is rewarded with various special things. For example, a free bonus is possible. Also free plays are interesting and are offered occasionally with.
Einzahlung and disbursement
In on-line Casino some payment methods are offered to the customers for in and disbursement. However, it is also the case that not all deposit methods can be used for withdrawal. These include, for example, the MasterCard payment method. Generally the payment methods Visa, MasterCard, Neteller, Skrill, Fast Bank Transfer, Paysafecard, Giropay, eps, Webmoney, WireTransfer, Trustly and Zimpler are offered. The most important methods are represented in the online casino. Surely one could also wish for the payment method PayPal. In some online casinos it is also possible to pay by instant transfer. But since there are many other payment options, it is not dramatic that these variants are not available for selection. CasinoAndFriends provides for a minimum deposit of 20 Euros. Fees are not charged.
There are certain limits that customers can withdraw. Within 30 days the payout amount is limited to 10.000 Euro. If customers wish to receive the payout via Wire Transfer, a minimum payout amount of 50 euros must be available. Otherwise, 30 euros are also sufficient to initiate a payout. The time until the money arrives at the customer varies and depends on the payment method. Withdrawals via e-wallets are usually made very quickly on the same day. For the other payment methods, it can take between two and seven days. Please note the fees that apply to withdrawals. A bank transfer costs 10 Euros if the amount to be paid out is less than 500 Euros. No fees will be charged over 500 Euros. For e-wallet payment methods, the fees are only 2 euros. It is therefore less lucrative to make a payment via WireTransfer, because 10 Euro fees are very high.
Safety and regulation
How serious and safe is the supplier? In the CasinoAndFriends test we found out that the online casino is very fair and secure. There is a valid and secure EU gaming license for Malta, which is known for fairness and security. Rip-off should be excluded in the online casino. In the lower section you will also find some signs of a secure provider. Some security certificates are available. You can find the signs of Gamcare, RNG iTech Labs and Secure Site. The provider can be seen from a security point of view. CasinoAndFriends does not need to be associated with fraud. However, this happens again and again due to the fact that it is a gambling provider. It will happen therefore again and again that the questions arise after seriousness of the offerer. In this industry such questions are common and it does not mean directly that online casinos really cheat. However, there are also black sheep of the industry. So a little caution is not so bad at all.
Support and customer service
CasinoAndFriends offers its customers well-positioned customer support. There is not only mail support, but also telephone support and live chat. However, customers should also know that support is not offered around the clock in all languages. However, there is always support in English. It is advisable to formulate English questions in order to get a quick answer. In general, there are quick answers from the provider. This is a point that is very important and stands for a good online casino. Customers don’t need to feel left alone. In principle, someone is always available to help.
User friendliness of the website
In terms of usability, we have some things that we felt were less positive. There is a large selection of games, but no possibility to search for specific games. So you have to scroll from top to bottom and pay attention until you find the game you want. It’s only annoying when the game you want is not represented. So you searched for nothing. In general, there have been some savings in terms of operation and user friendliness. For the customers it is however very important, always with few Klicks and without great search to arrive at the goal. It would be advisable to create a more customer-friendly interface and above all to offer a search field. It would also be desirable if the games could be displayed by software manufacturer. This would make the whole thing much easier for the user.
On the subject of playing with mobile devices, there is no information on the website. But that doesn’t mean that you can’t play mobile games. We have also carried out the test in this area. An app is not necessary to play with a smartphone or tablet. You just have to go to the website. You can already start playing. Numerous games are offered. Possibly not all games, which are also available for the desktop, are represented. But the predominant part is also from the game. The makers of the online casino should already mention some information about the mobile casino. Because it is really worth seeing and good.
Fazit: Pleasant online casino
CasinoAndFriends is an online casino, which is nevertheless quite worth seeing. However, it is not perfect, because it lacks some user friendliness and interesting information, such as software manufacturers, are not available. Many games ranging from slots to card games to live games are provided, so there is an enormous variety. It would be nice if you could search for certain games or filter the games by software vendor. That is a considerable point of criticism. In terms of games, there might be a few more card and table games available. Those who rather belong to the lovers of table games will surely miss some games. The casino bonus that is offered is small and finely designed. For casual gamblers this is a good way to spice up the money available for playing. The bonus conditions are also in a pleasant range.
Also worth mentioning is the customer support, which is easily accessible and can be used at any time. The deposit and withdrawal area is also very impressive. There are all important payment methods in the online casino. Regarding the payout speed there is also nothing negative to say. What is not so optimally designed, however, are the sometimes quite high fees for the payouts. 10 Euro fees for the payout via wire transfer are enormous. If one gets paid 50 Euro, 10 Euro are deducted as well. Payouts via electronic purses with a fee of two euros are preferable. All in all, the CasinoAndFriends makes a good figure.